You can rely on us to keep you moving. Your dealer offers unbeatable parts support around the clock. And if what you need isn’t in stock there, it will be on hand in our European parts warehouse, where more than 275,000 different parts are stored, ready for next day delivery.
We’re there when you need us, and so are your parts. Dealers at 1900 locations across Europe can deliver 80% of parts on the same day. Using our parts locator, dealerships even have access to inventory levels at other dealers, because shipping from there may be even faster than from our central warehouses. We’ll always find the quickest way to have you back up and running.
With more than 275,000 different parts on hand, this massive 95,000 m2 warehouse stocks everything from a knife bolt to a combine auger, and even keeps parts for a minimum of 10 years after production stops. It’s not just big, it’s fast – a turnaround time of just two hours from order receipt to shipping ensures that even late afternoon orders get out for next day delivery.
Our extensive logistics network is coordinated by our state of the art customer support centre, which ensures that 97% of parts are delivered as planned. The customer support team has access to all our warehouses and depots in Europe and the US, and can even get parts fresh off the assembly line of one of our factories in Germany, Spain, France and the Netherlands.
The right part in the right place at the right time is sometimes not enough. We make sure you also get the right technician for professional in-field support. Technicians at John Deere dealers use the latest John Deere diagnostic equipment to fix problems fast. Whether you have a tractor, combine, forage harvester or sprayer – we’ll have a certified expert ready to go to work for you when you need one.